Our Transparent Policies
Important Information to Know
We want to make sure every visit Home-Revolution is an event to remember. That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate. Please read on to find out how we provide the best customer experience for our loyal shoppers. If you have any more questions, get in touch and we’ll be happy to help.
TERMS AND CONDITIONS
All ‘made to measures’ orders of any of our products are strictly non refundable, however if you are purchasing a standard measurement then you are entitled to a full refund within 14 days providing you have not caused any faults to the goods.
You have a right to cancel your order prior to shipment, for any standard size/measurement item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. Also, under the Distance Selling Regulations, you have 14 statutory working days starting from the working day after you have received your order, to cancel and return the product for a full refund. However, the buyer is required to pay all postage costs back to Home Revolution and the product must be unused and in the original packing. If the product has been used (fitting / attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will accept or decline the return at our discretion.
When buying a product from us. from us please note that if your order is ‘made to measure’ you have no right to a refund, however if there is a fault with the product then we ask that you contact us with in 14 days of receiving the goods. Unfortunately we are unable to provide refunds on an order if you have provided the wrong size or colour.
Warranties are only applicable for the original purchaser for a period of 90 days, and a receipt of purchase must be provided. Any damage, made intentionally, occuring during the fitting or which has occured due to negligence, malice, removal fire, water damage and similar events will void the warranty. Similarly, spots which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty.
Please note: Over time, traffic and general soiling of your furnishings will cause a change in appearance and therefore will not be covered by the warranty.
As damages can occur in transit and issues can arise to prevent the delivery that are out of our control, we cannot accept any liability for time or financial loss as a result of, for example but not limited to; advanced fitter booking, employment holiday etc. These provisions made are by your choice and at your discretion, but do not affect your statutory rights. We would also advise all customers to check their order in full prior to arranging any additional services or aforementioned costs, as we cannot be held liable for additional costs incurred. If your order is found to be incorrect on delivery or inspection, we will however arrange for a replacement item or refund for any incorrect items at no additional cost to you where possible.
NEW FURNITURE RETURNS
Goods that have to be exchanged must be retained in exactly the same condition as they were acquired.
These goods must show no evidence of assembly and must be in their original packaging. Customers must ensure that all items are checked before assembling. Goods that show any sign of assembly cannot and will not be returned. Items that are returned incomplete will not be credited and this includes all fittings.
Once goods have been ssembled they cannot be returned. Customers are reminded that damage caused by assembly or misuse will not be refundable and may incur disposal charges where applicable. Goods risk will move to the customer as soon as the goods are unloaded off our vehicles. Our drivers can only collect items which have not been assembled by the customer and in their original packing. Where applicable spare parts will be posted to rectify problems.
CLEARANCE/SALE FURNITURE RETURNS
Clearance items are not supplied with a warranty. All goods are sold as being fit for purpose. Please be aware due to the nature of these items they may have minor imperfections, including scuffs, scrapes and tears etc... If you would like to know further information regarding the condition of an item, please do get in touch before purchasing. We do not accept returns for change of heart or access issues upon delivery.
Refunds for clearance furniture, if given, will be in the form of a credit note (minus any delivery fees) or exchange must be prearranged with ourselves, you can do this by email us at
Our Shipping Policy
Everything You Need to Know
We can provide local delivery to our surrounding areas, please speak to our sales staff to make arrangments.
Cost are but not limited to:
10 mile radius £39.99
30 mile radius £49.99
50 mile radius £69.99